AWWA IMTECH64713

This slide presentation outlines customer communication needs at Park Water Company on notification about planned activities that impact the community such as: unidirectional flushing (UDF), clean out sediments from pipes;service interruptions for maintenance or new installation;inspection visits; and,notifications on billing procedures (possible double billing). Additional "innovative" notification was sought to improve thecurrent customer notification such as:quicker response time to customers;allow PWC to remotely contact MORE customers QUICKLY;select, with more detail, the customers being impacted by aplanned activity for a notification via telephone; overall, we wanted to accentuate the current "Door Hanger" withsemi-direct contact with the customer. Key challenges included: slow, unwieldy emergency communication processes; labor-intensive and costly customer service; and, very little flexibility to changescheduled maintenance/service interruption windows. PWC chose the 3n mass notification system tomeet its stringent requirements which includes theability to:send public safety alerts and maintenance notices tocustomers in affected areas in minutes;contact residents on any communication device,including home phones, cell phones, pagers, email, andmore; and,guarantee messaging capabilities during anyemergency. Further topics outlined include: how mass notification works; PWC implementation of the 3n System; and, Geo-Notification.

Product Details

Edition:

Vol. - No.

Published:

03/01/2007

Number of Pages:

23

File Size:

1 file , 2.2 MB