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AWWA IMTECH64714
- Rapid Alert - Communicating with Customers During Emergencies
- Conference Proceeding by American Water Works Association, 03/01/2007
- Publisher: AWWA
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This slide presentation begins by outlining background information on United Water and lists its emergency communication channels. The presentation then focuses on the Rapid Alert System, a mass phone notification system with the ability to make 60,000 simultaneous calls per hour, itstwo-way interface with customer data systems provides flexible call lists, and thesystem can be accessed remotely with the internet, PC and phone. The presentation highlights how it works, notifying the right people, testing the call, checking progress, post incident reporting, and the benefits of using the system.
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