Provide PDF Format
AWWA IMTECH64719
- Identifying the Costs of Customer Service
- Conference Proceeding by American Water Works Association, 03/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines an effort by the Chesterfield County, Virginia, Department of Utilities to identify the costs of customer service. The method used included: identifying the processes that serve yourcustomers;ranking the processes in terms of importance toyour customers;focusing on only those processes that aremeasured;determining the drivers of your costs;collect data activity on the number oftransactions; and,calculate transactions costs.
Related Products
AWWA MTC57559
Biostability Characterization in a Full-Scale Nanofiltration Water Treatment System..
$12.00 $24.00
AWWA WQTC62606
The Influence of Oxidation Reduction Potential on Inorganic Fouling of Quartz Surfaces in UV Disinfe..
$12.00 $24.00
AWWA WQTC69427
Making GAC More Affordable to the City of Phoenix: A Road Map to Stage 2 DBP Rule Compliance..
$12.00 $24.00
AWWA ACE99361
Health and Environmental Assessment of MTBE: The California Perspective..
$12.00 $24.00