AWWA IMTECH64719

This slide presentation outlines an effort by the Chesterfield County, Virginia, Department of Utilities to identify the costs of customer service. The method used included: identifying the processes that serve yourcustomers;ranking the processes in terms of importance toyour customers;focusing on only those processes that aremeasured;determining the drivers of your costs;collect data activity on the number oftransactions; and,calculate transactions costs.

Product Details

Edition:

Vol. - No.

Published:

03/01/2007

Number of Pages:

22

File Size:

1 file , 180 KB