AWWA IMTECH64722

This slide presentation begins by outlining company information on Aqua America, the largest U.S.-based investor-ownedwater and wastewaterutility. The presentation outlines the Meritage Project components, including:Reorganization/Consolidation; New Telephony System; Multiple CIS Conversions;Existing Site Renovation; New Sites; and, New Wireless Work Order Dispatch. Project objectivesincluded: Consolidate and Standardize current efforts andexpand to all regions;build time-series data and model; extract actionable market intelligence onRegional Differences, Impact Attributes and Weighting, andIdentify and Prioritize Improvement Efforts; and,share insights and results. Project description includes:End Game - Quarterly transactional survey ofAqua customers with results presented tomanagement, over time, and by state;Current Ramp-up Plan - One pre-Bannerconversion data point with quarterly data pointsthereafter and results shared as received; and,Results to Date - Pre- and Post conversion NC/VAdata, Pre-conversion TX/FL/NJ/PA, SEPA (ongoing). Includes table.

Product Details

Edition:

Vol. - No.

Published:

03/01/2007

Number of Pages:

20

File Size:

1 file , 390 KB