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AWWA IMTECH64726
- A Look into the Crystal Ball: Changes and Happenings in Your Future
- Conference Proceeding by American Water Works Association, 03/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines an effort to improve customer service at the Charlotte-Mecklenburg Utilities. The organizational goal was to increase customersatisfaction and reduce service delivery cost, andimprove inefficient processes related toscheduling, distributing, working, and closinghigh volume service orders. The presentation outlines Courtesy Notify, a system that automatically notifies delinquentcustomers; Speedpay, a method to sendpayment through a call to Western Union; Field Service Suite, anAutomated Service Delivery; Accurint, agovernment information database thatprovides information about customers; and Language Line, used with non-English speaking callers. Includes figures.
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