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AWWA IMTECH64740
- The Changing Role of IT Leaders in Water and Wastewater Utilities
- Conference Proceeding by American Water Works Association, 03/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation begins by outlining challenges and needed responses behind the deployment of informationtechnologies within water utilities. The challenges include: IT staff recruitment and retention; Technology shifts; Technology vendor changes;Organizational changes;Personnel changes;Business priority changes, funding changes; and,Ensuring realization of business value. The key roles required forsuccessful IT mobilization, critical success factors of IT leadership, required skill sets of amodern utility CIO, the challenges of establishingand sustaining IT leadership, critical success factors forIT leadership, and organizational capabilities needed to support effective IT leadership are outlined. A brief overview of the County of Henrico, Virginia, Departmentof Public Utilities (DPU) Program Management Organization is provided along with program projects completed or that arecurrently underway.
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