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AWWA JAW31504
- Journal AWWA - Voice Mail for the '90s: A Case Study
- Journal Article by American Water Works Association, 02/01/1992
- Publisher: AWWA
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The Monterrey Division of the California-American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone-related services to its customers. A number of options were examined, and the company chose to lease a voicemail system that allows automated notification of on-call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice-mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.
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