AWWA JAW31567

Literacy in the utility workplace is especially critical because of the dramatically changing nature of the utility business. Thus, a key question is what the literacy levels are among utility employees. But because the empirical data required to answer this question are not available, the four studies reported in this article were conducted. The data reported here clearly indicate that the literacy levels of operations and maintenance personnel at a Florida utility are not adequate for the demands currently placed on them, much less the higher demands anticipated in the future. Includes 10 references, tables.

Product Details

Edition:

Vol. 84 - No. 6

Published:

06/01/1992

Number of Pages:

4

File Size:

1 file , 1.3 MB