• AWWA JAW39524
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AWWA JAW39524

  • Journal AWWA - Conservation and the Industrial Customer
  • Journal Article by American Water Works Association, 01/01/1996
  • Publisher: AWWA

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Obvious differences between nonresidential and residential water customer markets call for a different marketing program for industrial, commercial, and institutional sectors. Although basic marketing tenets must be adhered to, the strategies are more complex, the communications are more vertical, and the message focuses more on costs and return on investment than on ethical or environmental sensibilities. Includes 2 references.

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