AWWA JAW61901

An up-to-date customer information system (CIS)is an essential component of an effective water utilitybusiness. These systems are responsible for a widerange of key business activities including billing, managingcredit and collections, tracking water consumption,and responding to customers' needs. Having anold or outdated CIS results in decreased functionalityand productivity along with increased costs becauseof repairs. Upgrading or replacing (implementing) aCIS, however, is a daunting task with plenty of roomfor costly error, a major reason many utilities avoidit. This decision, however, further hinders their abilityto address customer needs and meet business challenges.They no longer need to avoid this critical task.Utilities that have successfully implemented CISsshare certain practices and traits. This article identifiesthose and outlines the steps toward a successfulimplementation. Includes figures.

Product Details

Edition:

Vol. 97 - No. 6

Published:

06/01/2005

Number of Pages:

4

File Size:

1 file , 170 KB