AWWA JAW63484

As the Baby Boomer generation reaches retirementage, many utilities are beginning to realize that a significantpercentage of their workforce could leave, takingwith it knowledge critical to effective operations. Asuccessful knowledge retention strategy focuses onboth people and information technology solutions. It ismultifaceted and customized for the organization. Itallows utilities to institutionalize knowledge, thusreducing the negative effect that a changing workforcemight have on operations. The author provides utilitieswith a straightforward approach to assess the effectthat a changing workforce might have on them, toidentify critical knowledge at risk of being lost, and toimplement a knowledge retention framework. Includes reference, figures.

Product Details

Edition:

Vol. 98 - No. 9

Published:

09/01/2006

Number of Pages:

4

File Size:

1 file , 240 KB