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AWWA JAW6686
- Journal AWWA - Correlating a Customer Information System With Online Scheduling
- Journal Article by American Water Works Association, 08/01/1982
- Publisher: AWWA
$15.00$30.00
The Washington Suburban Sanitary Commission (WSSC) of Montgomery and Prince Georges counties in Maryland has implemented a database system for keeping current information on each customer's account. This system is integrated with a second system for assigning personnel to fill customers' requests for changes in service. Customers' telephone calls to request service or to give instructions about their accounts can be coordinated with employee work schedules to assure accurate and prompt response. In addition, the system has saved overhead expenses generated by manual filing systems and has rendered better service to its customers by processing requests more efficiently.
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