AWWA JAW70910

Most utility managers are aware that operationalreliability is threatened by the loss of knowledgeable,experienced staff members - many of whom are BabyBoomers. Typically, utilities have weak processes forknowledge capture, knowledge management, andtransfer, and they have relied on the knowledge ofexperienced staff members rather than documentationor training programs. Additionally, most utility managersare not well-versed in either knowledge preparednessor information technology (IT). As a result, theyaren't sure where to begin in terms of using IT as a toolto help address the challenge.IT offers a variety of tools to help upgrade theprocesses of knowledge capture, management, andtransfer. None of the tools are magic, but they canhelp if the time, money, energy, and thought requiredare invested to plan and implement IT projects in acoordinated, comprehensive way. The informationthat is presented in this article will provide managerswith both specific ideas and general guidelines on thetype of investments they need to make in order toensure that employees in mission-critical categorieshave the information they need so they can producequality work.

Product Details

Edition:

Vol. 101 - No. 10

Published:

10/01/2009

Number of Pages:

8

File Size:

1 file , 690 KB