Provide PDF Format
AWWA JOINT53588
- Hearing the Voice of the Customer--The Must-Catch Wave of Change
- Conference Proceeding by American Water Works Association, 01/01/2001
- Publisher: AWWA
$12.00$24.00
Customer relationship management is the integration of all customer-related applications,such that the customer becomes the focus of the utility. New management philosophies, tools, and software are proliferating, streamlining and promoting improved customer service best practices. This paper discusses emerging trends in customer service including self-service capability, better services electronically, around-the-clock service, increased feedback, reinventing call centers, and simplifying access to information.
Related Products
AWWA ACE70633
Testing Long Term Changes for Compliance with Lead and Copper Rule Revisions..
$12.00 $24.00
AWWA JAW61916
Journal AWWA - Ten Primary Trends and Their Implications for Water Utilities..
$15.00 $30.00
AWWA C111/A21.11-12
Rubber-Gasket Joints for Ductile-Iron Pressure Pipe and Fittings..
$41.00 $81.00
AWWA JAW34938
Journal AWWA - Survey Says Water Utility Advisory Councils Are a Success..
$15.00 $30.00