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AWWA JOINT53609
- Changing Utility Business Practices and Improving Productivity in Pinellas County, Florida
- Conference Proceeding by American Water Works Association, 01/01/2001
- Publisher: AWWA
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Pinellas County Utilities (PCU), a large water and wastewater utility onFlorida's west coast, has always been dedicated to excellence and finding newways to improve effectiveness and stay competitive. A few years ago, PCU saw aneed to improve productivity within the organization. They understood thatincreasing efficiency would require changes in their business processes and useof technology. The focus of this paper is the process of changing businesspractices and the use of specific technologies to improve productivity within theutilities department. Includes figures.
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