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AWWA JTMGT61350
- Strategy in Action: Utility Performance Measurement, a Balanced Scorecard Approach
- Conference Proceeding by American Water Works Association, 02/01/2005
- Publisher: AWWA
$12.00$24.00
This paper outlines the Utility Business Strategy of the Phoenix Water Services Department. In particular, it discusses the Balanced Scorecard concept which is organized into four perspectives that detail corporate-level performance measurement indicators. They include: serving customers;managing financials;running the business; and,learning and growth. Topics covered include: scorecard approach; additional scorecards that target focus areas; and, measurement reporting system and tools.
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