AWWA JTMGT61351

This slide presentation outlines information on making performance excellence a priority through recognition as a committee. Specific topics include a discussion of organizational performance excellence committee (OPEC), whose goals are to: create an awareness of the need to pursuecontinuous quality improvement;provide education to advance customersatisfaction in utilities, engineering andmanufacturing businesses;promote participation in QualServe and theFlorida Sterling tools; measure utility service improvementpromote benchmarking among Floridautilities;promote utility certification throughprograms such as EnvironmentalManagement ISO 14001; and,cultivate utility benefits for organizationalexcellence. OPEC members, accomplishments, current projects, and challenges are listed.

Product Details

Edition:

Vol. - No.

Published:

02/01/2005

Number of Pages:

15

File Size:

1 file , 200 KB