Provide PDF Format
AWWA JTMGT64420
- When You'd Rather Not Talk About It: Talking with Customers about Rate Increases
- Conference Proceeding by American Water Works Association, 02/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines strategies to take with customers and Board members when a rate increase is needed. Topics covered include: winning over the Board; managing expectations; train employees to answer FAQs; public meetings and hearings; a word about timing; how to talk about the rate itself; percentages and comparisons; special needs customers; and, dealing with the media.
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