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AWWA JTMGT64448
- Performance Improvements for the City of Tacoma Wastewater and Stormwater Utilities
- Conference Proceeding by American Water Works Association, 02/01/2007
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines a performance improvement program for the City of Tacoma wastewater and storm water utilities. The approach focused on: document review; interviews; process mapping; OMI site visits; and, financial review. Business process assessment is outlined, along with a diagram of process control; benchmarking key performance measures tocompare to peer utilities; efficiency, safety and effectiveness comparison; modified balance scorecard; performance measures; strategy map; recommendations and implementation; and, lessons learned. Includes tables, figures.
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