AWWA JTMGT64453

Over the past several years, wastewater and water utilities nation-wide have undertakenvarious improvement activities, such as strategic planning, the implementation ofenvironmental management systems, ISO certifications and peer reviews. TheMetropolitan Sewer District of Greater Cincinnati (MSD) has also dedicated itself tocontinually improving its operations, enhancing customer service to both ratepayers andstakeholders, and becoming more efficient. As a part of that process, MSD senior leadershave relied not only on the formulation of long-term strategy, but also on feedback fromemployees, customers and outside experts. This paper provides an overview of the workthat has taken place so far, the hurdles that were overcome, and the unusualapproach MSD is now taking to monitor and measure progress against its goals andobjectives.

Product Details

Edition:

Vol. - No.

Published:

02/01/2007

Number of Pages:

3

File Size:

1 file