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AWWA WQTC58886
- Responding to Customer Complaints - How to Handle Taste-and-Odor Complaints
- Conference Proceeding by American Water Works Association, 11/02/2003
- Publisher: AWWA
$12.00$24.00
This slide presentation offers information on topics that include: rethinking the customer; using customers to your advantage; common taste and odors from customer's plumbing; using the natural processes; taste and odor wheel for drinking water; surveying customers on tap water flavor; US Environmental Protection Agency SMCLs - Aesthetics; responding to a complaint; complimentary lab tests for customer plumbing cases; checklist for customer plumbing; and, customer complaint cases. Includes 4 references.
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