• AWWA WQTC58886
Provide PDF Format

Learn More

AWWA WQTC58886

  • Responding to Customer Complaints - How to Handle Taste-and-Odor Complaints
  • Conference Proceeding by American Water Works Association, 11/02/2003
  • Publisher: AWWA

$12.00$24.00


This slide presentation offers information on topics that include: rethinking the customer; using customers to your advantage; common taste and odors from customer's plumbing; using the natural processes; taste and odor wheel for drinking water; surveying customers on tap water flavor; US Environmental Protection Agency SMCLs - Aesthetics; responding to a complaint; complimentary lab tests for customer plumbing cases; checklist for customer plumbing; and, customer complaint cases. Includes 4 references.

Related Products

AWWA SOURCES66408

AWWA SOURCES66408

Market Research Study: Barriers and Opportunities to Sustainable Landscaping Practices in the Reside..

$12.00 $24.00

AWWA 51488

AWWA 51488

Piloting New Work Practices in Utility Maintenance..

$12.00 $24.00

AWWA JTMGT57479

AWWA JTMGT57479

Fair Impact Fees for Large Non-Residential Users..

$12.00 $24.00

AWWA JAW3798

AWWA JAW3798

Journal AWWA - Evaluating the Effects of Earthquakes on Buried Pipelines ..

$15.00 $30.00