Provide PDF Format
AWWA WSC70044
- Water Security Initiative Case Study: Deploying and Operating a Real-Time Consumer Complaint Surveillance System
- Conference Proceeding by American Water Works Association, 11/01/2009
- Publisher: AWWA
$12.00$24.00
The Water Security (WS) initiative contamination warning system detection strategy involves the use ofmultiple monitoring and surveillance components for timely detection of drinking water contamination inthe distribution system. A key component of the WS design is consumer complaint surveillance (CCS),which enhances the collection and analysis of calls by consumers reporting unusual water qualityconcerns and compares trends against an established baseline to detect possible contamination incidents.As part of the initial pilot of the WS initiative, a CCS system was developed for the Greater CincinnatiWater Works (GCWW) based on the utility's existing consumer complaint management system. Keyelements of the CCS design included comprehensive complaint collection, electronic data management,automated data analysis, automated notifications, spatial analysis and efficient investigative protocols. Includes 4 references, table, figures.
Related Products
AWWA MTC57559
Biostability Characterization in a Full-Scale Nanofiltration Water Treatment System..
$12.00 $24.00
AWWA WQTC62606
The Influence of Oxidation Reduction Potential on Inorganic Fouling of Quartz Surfaces in UV Disinfe..
$12.00 $24.00
AWWA WQTC69427
Making GAC More Affordable to the City of Phoenix: A Road Map to Stage 2 DBP Rule Compliance..
$12.00 $24.00
AWWA ACE99361
Health and Environmental Assessment of MTBE: The California Perspective..
$12.00 $24.00