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AWWA WSP57721
- Developing an Outstanding Customer Service Program
- Conference Proceeding by American Water Works Association, 03/19/2003
- Publisher: AWWA
$12.00$24.00
This slide presentation outlines a utility wide customer service program that includes: developing a "find a way to say yes" attitude; improving internal customer service; developing a "same day response" policy; training staff on answering the telephone; general etiquette; customer service scripts in response to specific or common questions; customer service information boxes to carry on each service truck that includes local maps, business cards, phone numbers, etc.; improve follow-up on customer requests; and, innovative tools to improve customer service and relationships such as car wash tickets, showerheads, etc.
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