AWWA WSP57721

This slide presentation outlines a utility wide customer service program that includes: developing a "find a way to say yes" attitude; improving internal customer service; developing a "same day response" policy; training staff on answering the telephone; general etiquette; customer service scripts in response to specific or common questions; customer service information boxes to carry on each service truck that includes local maps, business cards, phone numbers, etc.; improve follow-up on customer requests; and, innovative tools to improve customer service and relationships such as car wash tickets, showerheads, etc.

Product Details

Edition:

Vol. - No.

Published:

03/19/2003

Number of Pages:

20

File Size:

1 file , 310 KB