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AWWA WSP57723
- System Integration for Effective Customer Service and Performance Improvements: The Greater Cincinnati Water Works Experience
- Conference Proceeding by American Water Works Association, 03/19/2003
- Publisher: AWWA
$12.00$24.00
This slide presentation gives utility profile information on the Greater Cincinnati Water Works (GCWW) and an overview of how it is organized. It then outlines a Five Year Strategic Computerization Plan that GCWW implemented with the objectives of: redesigning business processes to eliminate redundancy; improving concurrency and data sharing capabilities; and, enabling change through information technology.
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