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ETSI EG 202 009-2
- User Group; Quality of telecom services; Part 2: User related parameters on a service specific basis
- standard by European Telecommunications Standards Institute, 02/01/2002
- Publisher: ETSI
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Part 2 of this document aims to propose a set of indicators to evaluate the Quality of Service from the user's point of view, defining the following concepts: a) The appropriate indicator values from the user point of view on a service by service basis b) The pertinent performance or quality criteria with reference to the above indicator values