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SME IQ910535
- The Human Factor: Preventing Quality Information System Letdown
- standard by Society of Manufacturing Engineers, 06/01/1991
- Publisher: SME
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THE SUCCESS OR FAILURE OF A COMPUTER-BASED QUALITY INFORMATION SYSTEM IS OFTEN LESS A FUNCTION OF SOFTWARE AND HARDWARE, AND MORE A FUNCTION OF THE ABILITY OF THE ORGANIZATION TO MAKE MOST EFFECTIVE USE OF ITS POTENTIAL. THIS PAPER EXPLORES THE CHALLENGE OF ENABLING ORGANIZATIONS TO ACHIEVE MAXIMUM BENEFIT FROM QUALITY INFORMATION SYSTEMS IN SUPPORT OF QUALITY IMPROVEMENT.