Provide PDF Format
AWWA JAW31504
- Journal AWWA - Voice Mail for the '90s: A Case Study
- Journal Article by American Water Works Association, 02/01/1992
- Publisher: AWWA
$15.00$30.00
The Monterrey Division of the California-American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone-related services to its customers. A number of options were examined, and the company chose to lease a voicemail system that allows automated notification of on-call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice-mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.
Related Products
AWWA WSC67784
How did They Do That? Lessons from Water Utilities That Successfully Obtained Funding for Security P..
$12.00 $24.00
AWWA RSP64393
Case Studies in the Integrated Use of Scale Analyses to Solve Lead Problems..
$12.00 $24.00